Personal Property and Valuables Policy Template

Establishes procedures for identifying, recording, safeguarding, and managing residents' personal belongings and valuables during their stay, including at entry, during care, and at exit.

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Personal Property and Valuables Policy Template

Protect residents' belongings and your facility's reputation with a structured property management policy covering the complete lifecycle of resident possessions.

Overview

Missing or stolen personal property is consistently one of the highest categories of resident complaints in aged care. Residents enter facilities with possessions that may carry significant financial and sentimental value — and they have a right under the Charter of Aged Care Rights to have their property respected and protected. This policy template establishes clear inventory, labelling, storage, and dispute resolution procedures that protect residents and demonstrate due diligence to the ACQSC.

What This Policy Covers

Property inventory process at admission
Resident or family declaration of high-value items
Labelling requirements for clothing and personal items
Secure storage arrangements for valuables and cash
Responsibility for items lost in the laundry
Reporting and investigation of missing or stolen property
Police notification for suspected theft
Management of unclaimed property
Property management during temporary absences and hospital stays
Property return and final inventory process at discharge or death

Compliance Alignment

Charter of Aged Care Rights 2019 – Right 7 (property and finances)
Aged Care Quality Standard 1 – Consumer Dignity and Choice
Aged Care Quality Standard 8 – Organisational Governance
Privacy Act 1988 (property records)
Australian Consumer Law (liability for lost goods)

Why This Policy Matters

Property complaints that escalate to the ACQSC or media are disproportionately damaging to a facility's reputation and Star Rating. A documented, practiced property management policy demonstrates that the provider takes resident rights seriously and has a clear accountability framework — reducing both complaint frequency and escalation risk.

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Performance Management Policy

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