Training Documents Templates

Artificial intelligence is rapidly entering aged care — from rostering tools to clinical decision support. This guide helps aged care providers and staff understand how to use AI tools responsibly, what governance is required under the Strengthened Standards, and how Norma by Governa provides AI assistance that is grounded in your own policies, not the open internet.

Communicating effectively with families and substitute decision-makers is both a care quality obligation and a relationship investment. This guide helps aged care staff navigate everything from routine updates to difficult conversations — building trust, supporting family involvement and meeting their obligations under Standard 1 and Standard 6 of the Strengthened Aged Care Quality Standards.

The Aged Care Act 2024 is the most significant legislative overhaul of Australian aged care in over 25 years. This training guide helps aged care staff understand the key changes, their individual obligations under the new Act, and how it connects to the Strengthened Aged Care Quality Standards — all written in plain language for frontline workers.

Regular, structured supervision and performance reviews are a Standard 2 requirement under the Strengthened Aged Care Quality Standards — and a cornerstone of a safe, high-performing aged care workforce. This framework guides managers through conducting effective supervision sessions, managing performance concerns and documenting outcomes for audit.

A structured, role-based competency framework is the backbone of workforce quality in aged care. This guide and downloadable framework help aged care providers define required competencies by role, conduct structured assessments, and maintain evidence of a skilled and capable workforce — as required by Standard 2 of the Strengthened Aged Care Quality Standards.

The use of restraints and restrictive practices in aged care is one of the most heavily regulated — and ethically significant — areas of care. This training guide helps staff understand the legal requirements for authorising and monitoring restraint, the primacy of least-restrictive alternatives, and how to document restrictive practices in compliance with the Strengthened Aged Care Quality Standards.

Manual handling injuries are the leading cause of workplace injury among aged care workers in Australia. This training guide equips staff with safe manual handling principles, correct equipment use, and an understanding of their WHS obligations — protecting both residents and workers from preventable harm.

Effective infection prevention and control (IPC) is fundamental to resident safety in aged care. This competency assessment tool helps aged care providers verify that all staff can implement standard precautions, use PPE correctly, manage outbreaks and meet their obligations under Standard 5 of the Strengthened Aged Care Quality Standards.

Continence care is one of the most intimate and dignity-sensitive areas of aged care. Delivered well, it preserves comfort, prevents complications and upholds the person's sense of self. This training module equips staff with the clinical knowledge, communication skills and person-centred approach needed to provide respectful continence care that meets the Strengthened Standards.

Oral health has a profound impact on the overall health, nutrition, comfort and dignity of aged care residents. Despite this, it remains one of the most frequently cited areas of concern in aged care audits. This training module builds staff competency in daily oral care, assessment, and escalation to dental services.

Accurate wound assessment and documentation is a critical clinical skill in aged care — directly affecting resident outcomes and compliance with Standard 5 of the Strengthened Quality Standards. This guide provides aged care staff with a systematic approach to wound classification, assessment, care planning and progress documentation.

Falls are the leading cause of injury-related hospital admissions among older Australians. This training guide and downloadable checklist help aged care staff conduct structured falls risk assessments, implement prevention strategies, and respond safely and completely when a fall occurs — all aligned to Standard 5 of the Strengthened Quality Standards.

Personal Care Assistants who administer medications must demonstrate consistent competency in safe medication practices. This guide covers the five rights of medication administration, common medication errors and how to avoid them, documentation requirements, and the competency sign-off process required under Standard 5 of the Strengthened Aged Care Quality Standards.

Advance care planning (ACP) is a cornerstone of person-centred aged care — giving consumers a voice in their own care even when they can no longer speak for themselves. This guide helps staff understand their role in the ACP process, facilitate planning conversations, and ensure that directives are documented, accessible and honoured.

Providing compassionate end-of-life care is one of the most significant responsibilities in aged care. This training guide prepares staff to deliver comfort-focused palliative care, recognise the signs of approaching death, communicate sensitively with families, and comply with their obligations under the Strengthened Aged Care Quality Standards.

Australia's aged care population is among the most culturally diverse in the world. This training guide helps staff develop the cultural humility, awareness and practical skills needed to deliver inclusive, respectful care to consumers from all cultural, linguistic and religious backgrounds — fully aligned to Standard 1 of the Strengthened Aged Care Quality Standards.

Responsive behaviours are a form of communication — often expressing unmet needs, pain or distress. This training guide helps aged care staff understand the causes behind behaviours of concern, apply evidence-based de-escalation strategies, and document support plans that comply with the Strengthened Aged Care Quality Standards.

Dementia affects more than half of all permanent residents in Australian aged care. This training module equips staff with practical, evidence-based strategies for providing person-centred dementia care — covering communication, responsive behaviours, safety and dignity — all aligned to the Strengthened Aged Care Quality Standards.

Every aged care worker has a legal and ethical obligation to recognise and respond to abuse and neglect. This training guide equips staff with the knowledge to identify warning signs, respond appropriately, and meet mandatory reporting obligations under the Aged Care Act 2024 and Strengthened Quality Standards.

The Strengthened Aged Care Quality Standards, effective 1 July 2025, represent the most significant reform to aged care regulation in Australia. This 7-module training overview gives your team a clear, practical pathway to understanding and applying each Standard in daily practice.

Free Mandatory Reporting & SIRS Training Guide for Australian aged care providers. Covers Serious Incident Response Scheme obligations, reportable incidents, and notification timelines under the Aged Care Act 2024.

Download a free Person-Centred Care Training Module for Australian aged care staff. Covers resident rights, identity, dignity, and Standard 1 of the Strengthened Aged Care Quality Standards.

Set your new aged care staff up for success from day one. Download our free, customizable New Staff Orientation & Induction Guide—fully aligned with the Strengthened Aged Care Quality Standards—to streamline onboarding, reduce clinical errors, and secure audit compliance.

Download our free Excel template to easily track and manage staff credential expiry dates. Ensure continuous compliance and mitigate workforce risk.

A list of key questions to ensure your Aged Care Act plan is "bulletproof." Probes for verification, ownership, and contingency planning.

Download a comprehensive Word template for aged care incident management. Guides staff on reporting, investigation, and regulatory compliance.

Our free Digital Readiness Checklist is a step-by-step guide to navigating the reforms. It covers all critical deadlines, including GPMS maintenance windows , claim submission cut-offs , and the critical 3-7 November action window to update your service and pricing information.

Tips for facilitating engaging group training sessions.

Best practices for developing effective training materials.

Guide to conducting a training needs assessment.

Key responsibilities and skills of an effective trainer.

Overview of different training delivery methods.

Methods for evaluating the effectiveness of training programs.

Guide to creating an effective training plan.

Overview of effective training strategies for organizations.