Person-Centred Care Training Module for Aged Care Staff

Free training resource aligned to Standard 1 of the Strengthened Aged Care Quality Standards

Person-centred care is the foundation of quality aged care. It means treating every resident as a whole person — with a unique history, identity, values, and preferences — not just a list of care needs. Under the Strengthened Aged Care Quality Standards, providers must demonstrate that staff understand and consistently apply person-centred care principles across every interaction.

This free Person-Centred Care Training Module gives aged care staff a practical, accessible grounding in what person-centred care looks like in day-to-day practice, and how it aligns with the legal and regulatory expectations of the Aged Care Act 2024.

Why Person-Centred Care Is Central to the Strengthened Standards

Standard 1 — The Person sits at the heart of the Strengthened Aged Care Quality Standards. It recognises that older people receiving aged care are rights-holders, not passive recipients of services. Under Standard 1, providers must show that:

Residents are treated with dignity, respect, and compassion
Care reflects individual identity, culture, language, and preferences
Residents can exercise choice and control over their daily lives
Staff understand and actively uphold the Statement of Rights under the Aged Care Act 2024
Residents have access to advocacy and are supported to raise concerns without fear

Auditors from the ACQSC assess person-centred care not just through documentation but through direct observation and conversations with residents and their families. Training your staff in this area is critical.

What's Covered in This Training Module

Module 1: What is person-centred care? Core principles and the shift away from task-based care
Module 2: Resident rights under the Aged Care Act 2024 — the Statement of Rights explained
Module 3: Understanding identity — culture, language, spirituality, sexuality, and personal history
Module 4: Supporting choice and autonomy — even when care decisions seem risky
Module 5: Person-centred communication — listening skills, language, and tone
Module 6: Applying person-centred care in everyday tasks (showering, meals, activities)
Module 7: Reflection and knowledge check — scenario-based quiz for staff sign-off

Who Should Complete This Training?

This module is suitable for all aged care staff, including:

Personal Care Assistants (PCAs) and Home Care Workers
Enrolled and Registered Nurses
Allied Health staff working in aged care settings
Activities and lifestyle officers
New staff completing induction
Existing staff undertaking annual competency refreshers

Standards Alignment

Standard 1 — The Person: Dignity, rights, identity, and autonomy
Standard 2 — The Organisation: Effective workforce training and competency
Standard 4 — Care and Services: Care planning that reflects individual preferences
Standard 7 — The Residential Community: Supporting social identity and belonging

Download the Free Person-Centred Care Training Module

Download the full training module below. It includes facilitator notes, a resident scenario activity, and a knowledge check quiz with sign-off sheet. Want to give your staff AI-powered access to your facility's own policies? Meet Norma.

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Person Centred Care Training Module