Person-Centred Care Training Module for Aged Care Staff
Free training resource aligned to Standard 1 of the Strengthened Aged Care Quality Standards
Person-centred care is the foundation of quality aged care. It means treating every resident as a whole person — with a unique history, identity, values, and preferences — not just a list of care needs. Under the Strengthened Aged Care Quality Standards, providers must demonstrate that staff understand and consistently apply person-centred care principles across every interaction.
This free Person-Centred Care Training Module gives aged care staff a practical, accessible grounding in what person-centred care looks like in day-to-day practice, and how it aligns with the legal and regulatory expectations of the Aged Care Act 2024.
Why Person-Centred Care Is Central to the Strengthened Standards
Standard 1 — The Person sits at the heart of the Strengthened Aged Care Quality Standards. It recognises that older people receiving aged care are rights-holders, not passive recipients of services. Under Standard 1, providers must show that:
- Residents are treated with dignity, respect, and compassion
- Care reflects individual identity, culture, language, and preferences
- Residents can exercise choice and control over their daily lives
- Staff understand and actively uphold the Statement of Rights under the Aged Care Act 2024
- Residents have access to advocacy and are supported to raise concerns without fear
Auditors from the ACQSC assess person-centred care not just through documentation but through direct observation and conversations with residents and their families. Training your staff in this area is critical.
What's Covered in This Training Module
- Module 1: What is person-centred care? Core principles and the shift away from task-based care
- Module 2: Resident rights under the Aged Care Act 2024 — the Statement of Rights explained
- Module 3: Understanding identity — culture, language, spirituality, sexuality, and personal history
- Module 4: Supporting choice and autonomy — even when care decisions seem risky
- Module 5: Person-centred communication — listening skills, language, and tone
- Module 6: Applying person-centred care in everyday tasks (showering, meals, activities)
- Module 7: Reflection and knowledge check — scenario-based quiz for staff sign-off
Who Should Complete This Training?
This module is suitable for all aged care staff, including:
- Personal Care Assistants (PCAs) and Home Care Workers
- Enrolled and Registered Nurses
- Allied Health staff working in aged care settings
- Activities and lifestyle officers
- New staff completing induction
- Existing staff undertaking annual competency refreshers
Standards Alignment
- Standard 1 — The Person: Dignity, rights, identity, and autonomy
- Standard 2 — The Organisation: Effective workforce training and competency
- Standard 4 — Care and Services: Care planning that reflects individual preferences
- Standard 7 — The Residential Community: Supporting social identity and belonging
Download the Free Person-Centred Care Training Module
Download the full training module below. It includes facilitator notes, a resident scenario activity, and a knowledge check quiz with sign-off sheet. Want to give your staff AI-powered access to your facility's own policies? Meet Norma.
