Supervision And Performance Review Framework

Regular, structured supervision and performance reviews are a Standard 2 requirement under the Strengthened Aged Care Quality Standards — and a cornerstone of a safe, high-performing aged care workforce. This framework guides managers through conducting effective supervision sessions, managing performance concerns and documenting outcomes for audit.

Published

May 29, 2026

Supervision and Performance Review Framework for Aged Care

Supervision is not just a management nicety — it is a governance obligation under Standard 2 of the Strengthened Aged Care Quality Standards. Effective supervision supports staff wellbeing, identifies practice concerns early, maintains care quality and protects residents from harm. This framework provides aged care managers with a practical, structured approach to conducting regular supervision sessions and annual performance reviews that are meaningful, documented and audit-ready.

What This Framework Covers

The purpose of clinical and managerial supervision in aged care
Frequency requirements — probationary, regular and specialist supervision
Preparing for a supervision session — what to review beforehand
Structuring the conversation — reflective practice, performance and wellbeing
Conducting annual performance reviews — objectives, feedback and development
Managing underperformance — early intervention and support
Documenting supervision records for workforce governance purposes
Supporting staff through difficult conversations

Key Learning Outcomes

Understand the provider's supervision obligations under Standard 2
Plan and structure a regular supervision session using a consistent format
Conduct an annual performance review that is fair, structured and developmental
Manage a performance concern through early intervention and documentation
Maintain complete supervision records that support workforce governance at audit

Who Should Use This Framework

Care Managers, Directors of Nursing, Clinical Leads, Team Leaders and any staff member with people management responsibilities. All managers should receive supervision themselves — this framework applies at every level of the organisation.

Alignment to the Strengthened Aged Care Quality Standards

Directly relevant to Standard 2 (The Organisation), which requires providers to have governance systems in place to manage workforce performance, including supervision, and Standard 7 (The Residential Community), which requires an organisational culture that supports staff and consumers alike.

Demonstrate Supervision Compliance with Governa

Governa helps aged care providers maintain complete supervision records linked to your workforce governance policy — making it easy to demonstrate Standard 2 compliance at audit. Ask Norma to surface your supervision policy at any time.

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