Supervision and Performance Review Framework for Aged Care
Supervision is not just a management nicety — it is a governance obligation under Standard 2 of the Strengthened Aged Care Quality Standards. Effective supervision supports staff wellbeing, identifies practice concerns early, maintains care quality and protects residents from harm. This framework provides aged care managers with a practical, structured approach to conducting regular supervision sessions and annual performance reviews that are meaningful, documented and audit-ready.
What This Framework Covers
- The purpose of clinical and managerial supervision in aged care
- Frequency requirements — probationary, regular and specialist supervision
- Preparing for a supervision session — what to review beforehand
- Structuring the conversation — reflective practice, performance and wellbeing
- Conducting annual performance reviews — objectives, feedback and development
- Managing underperformance — early intervention and support
- Documenting supervision records for workforce governance purposes
- Supporting staff through difficult conversations
Key Learning Outcomes
- Understand the provider's supervision obligations under Standard 2
- Plan and structure a regular supervision session using a consistent format
- Conduct an annual performance review that is fair, structured and developmental
- Manage a performance concern through early intervention and documentation
- Maintain complete supervision records that support workforce governance at audit
Who Should Use This Framework
Care Managers, Directors of Nursing, Clinical Leads, Team Leaders and any staff member with people management responsibilities. All managers should receive supervision themselves — this framework applies at every level of the organisation.
Alignment to the Strengthened Aged Care Quality Standards
Directly relevant to Standard 2 (The Organisation), which requires providers to have governance systems in place to manage workforce performance, including supervision, and Standard 7 (The Residential Community), which requires an organisational culture that supports staff and consumers alike.
Demonstrate Supervision Compliance with Governa
Governa helps aged care providers maintain complete supervision records linked to your workforce governance policy — making it easy to demonstrate Standard 2 compliance at audit. Ask Norma to surface your supervision policy at any time.
