Aged Care Act Digital Readiness: Key Questions for Your Project Lead

🏛️ 1. High-Level Strategy and Compliance

Accountability: Who is our single point of contact responsible for overseeing the Provider Operational Readiness - Priority Actions List, and how are they ensuring it aligns with this digital checklist?
Deeming & Registration: Have we reviewed our deeming information and registration categories that were sent in April 2025? Do we have any disputes, and if so, who is managing the communication with the department?
Workforce Training: What is our specific plan to train our workforce on the technical changes to government portals and our internal systems? How will we track completion and competency?
Internal Processes: How have we updated our internal business processes and IT systems to reflect the new services, standards, and reporting obligations? Can you show me the new documented workflow?

Data Integrity: Who is personally responsible for verifying that all our provider information, contact details, and user roles are 100% accurate in GPMS right now?
Key Personnel: What is our exact internal process for submitting material changes and key personnel changes through the GPMS "Manage Your Organisation" tile? Who holds the "Organisation Administrator" role, especially for our CHSP/NATSIFACP services?
Maintenance Blackouts: What is our contingency plan for the scheduled GPMS maintenance (Oct 17-19 and Oct 30-Nov 3)? How will we ensure all critical changes, like QFR contacts and personnel updates , are submitted before the 5:00 PM (AEDT) October 17 deadline?
System Access: How are we tracking the setup of authentication for all users of newly deemed provider organisations to ensure they have access on day one?

Pricing Strategy: Who is responsible for uploading the PDF of our revised Support at Home pricing schedule to the My Aged Care Service and Support Portal in September/October?
Critical Data Entry: Who is assigned to verify and update our service and pricing information in the My Aged Care Service and Support Portal during the critical November 3-7 window? What is our backup plan if that person is sick?
Final Claims (Old System): What is our internal cutoff date for staff to submit their data to guarantee we meet the October 24 deadline for residential claims and the October 31 deadline for Home Care claims?
Claiming Process: How have we prepared our finance team for the new Support at Home claiming processes? Do they understand how to finalise October HCP claims by November 30 to enable December 1 claiming for Support at Home?
AT-HM Data: Who is our nominated coordinator for the AT-HM Scheme data collection, and what is their plan for gathering bulk requests and evidence for transitioning HCP clients between October 2025 and February 2026?

Service Agreements: What is our exact process for engaging all HCP care recipients to sign new Support at Home service agreements (or variations)? How are we tracking this to ensure 100% completion?
Client Communication: How are we training our staff to discuss the new estimated contribution rates with participants? Do they know where to access the indicative rates in the ACPP starting October 1?
Information Provision: How do we prove that every client has been provided with a copy of the Statement of Rights and all other required information (Code of Conduct, complaints, etc.)?

Vendor Readiness: Have our software vendors or internal ICT teams confirmed they are ready for these changes?
API Development: What is the status of developing API solutions to streamline reporting and claiming? Have our vendors reviewed the B2G Developer Portal and technical specifications?
Internal System Deployment: When are we deploying the digital changes to our own internal systems? What is the testing and rollout schedule?