Governa Glossary

Learn about pressure injuries, their stages, and how to prevent them in aged care. This guide helps you identify risks and protect skin health for older people.

Learn what preventative care is and how it helps you stay healthy. Discover common services, screenings, and why proactive health steps matter for your future.

Learn what Pro re nata (PRN) means for medication management. This guide explains how to use as-needed medications safely in care settings.

Learn about procedural fairness and how it protects your rights during decision-making. Discover the rules of fair play in administrative actions.

Discover what procedures are and how they guide your team through daily tasks. Learn to write clear steps for safety, quality, and better results.

Learn what a process is and how it helps you get work done. Read our guide on building better steps for your team and industry.

Learn about provider obligations in the aged care system. This guide covers legal duties, registration categories, and how you must follow the Aged Care Act 2024.

Learn about the provider registration process for government-funded services. This guide explains the steps, categories, and requirements you must follow.

Learn how provider resolution works in the aged care system. Discover your responsibilities and how to resolve complaints through direct action and reporting.

Learn how provider supervision works in the aged care sector. Understand the four levels of oversight and how the Commission monitors your performance and risks.

Learn what psychological safety means for your team. Find out how it helps people speak up, admit mistakes, and work better together without fear.

Learn about psychotropic medicines, how they work, and their common types. This guide explains their use in managing mental health and behavior.

Learn about the Quality Bulletin, its role in aged care regulation, and how you can use it to stay updated on safety standards and provider obligations.

This guide explains the meaning and purpose of the Aged Care Quality Standards in Australia. It outlines all eight standards and describes how they support safe and high-quality care for older people. It also explains how the standards are used in daily practice, how providers show compliance, and how the Aged Care Quality and Safety Commission oversees quality across the sector. The guide helps families, carers, and providers understand what the standards are, why they matter, and how they protect the rights and well-being of older Australians.

What is a quality and safety culture? Learn how shared values and leadership commitment keep people safe and improve care standards in this guide.

A Refundable Accommodation Contribution (RAC) is a government-assessed payment for aged care accommodation in Australia, refunded when you leave the facility.

A Refundable Accommodation Deposit (RAD) is an upfront payment for aged care accommodation in Australia, fully refundable when you leave, minus any agreed deductions.

Registered providers are individuals or organizations that have met strict government or industry standards to deliver funded services to the public.

A Registered Supporter is a formally recognised role under the new Australian Aged Care Act. This role helps an older person understand information, explore their options, and communicate their decisions about aged care services. The supporter does not make decisions on behalf of the person. Instead, they strengthen the older person’s ability to make their own choices. The Registered Supporter may request information from providers, explain options, and assist the older person in expressing their preferences. The role is overseen by the System Governor to ensure transparency, accountability, and protection of the older person’s rights.

Rehabilitation in aged care helps older adults regain strength, mobility, and independence after illness or injury through personalized therapy and support.

Rent assistance helps older Australians cover housing costs, providing financial support to make rent more affordable and maintain stability in aged care.

A resident in aged care is someone who lives in a care facility and is entitled to personalized care, rights, and responsibilities, contributing to the facility's community.

A Resident Agreement in aged care outlines the terms of your stay, detailing the services, costs, and your rights and responsibilities to ensure transparency and quality care.

Residential aged care is a supportive living option for older adults who need daily help with personal care, medical needs, and feeling safe at home.