Governa Glossary

Learn about policies, why they matter for your organization, and how to create effective rules. This guide explains policy types and best practices.

Learn what polypharmacy means for your health. Understand the risks of taking many medicines and how to manage your prescriptions safely with your doctor.

A power of attorney allows you to appoint someone to make decisions on your behalf if you are unable to do so, ensuring your finances, health, and aged care needs are managed.

Learn what a prescriber is and how they help you manage your health. This guide covers who can prescribe medicine and their legal responsibilities.

Learn about pressure injuries, their stages, and how to prevent them in aged care. This guide helps you identify risks and protect skin health for older people.

Learn what preventative care is and how it helps you stay healthy. Discover common services, screenings, and why proactive health steps matter for your future.

Learn what Pro re nata (PRN) means for medication management. This guide explains how to use as-needed medications safely in care settings.

Learn about procedural fairness and how it protects your rights during decision-making. Discover the rules of fair play in administrative actions.

Discover what procedures are and how they guide your team through daily tasks. Learn to write clear steps for safety, quality, and better results.

Learn what a process is and how it helps you get work done. Read our guide on building better steps for your team and industry.

Progress notes are the ongoing written record of care: what happened at a visit, what changed, and what was done. They may use SOAP, DAR, narrative or a provider's own template, but they must still let someone who was not there reconstruct the visit later.

Learn about provider obligations in the aged care system. This guide covers legal duties, registration categories, and how you must follow the Aged Care Act 2024.

Learn about the provider registration process for government-funded services. This guide explains the steps, categories, and requirements you must follow.

Learn how provider resolution works in the aged care system. Discover your responsibilities and how to resolve complaints through direct action and reporting.

Learn how provider supervision works in the aged care sector. Understand the four levels of oversight and how the Commission monitors your performance and risks.

Learn what psychological safety means for your team. Find out how it helps people speak up, admit mistakes, and work better together without fear.

Learn about psychotropic medicines, how they work, and their common types. This guide explains their use in managing mental health and behavior.

Learn about the Quality Bulletin, its role in aged care regulation, and how you can use it to stay updated on safety standards and provider obligations.

This guide explains the meaning and purpose of the Aged Care Quality Standards in Australia. It outlines all eight standards and describes how they support safe and high-quality care for older people. It also explains how the standards are used in daily practice, how providers show compliance, and how the Aged Care Quality and Safety Commission oversees quality across the sector. The guide helps families, carers, and providers understand what the standards are, why they matter, and how they protect the rights and well-being of older Australians.

What is a quality and safety culture? Learn how shared values and leadership commitment keep people safe and improve care standards in this guide.

Learn what quality care means for you or your loved ones. This guide covers safety, respect, and the standards used to measure care services.

Learn how a quality care advisory body works in aged care. Find out about member roles, reporting duties, and legal rules for providers.

Learn what quality improvement means and how you can use systematic methods to make care safer and better for older people in your service. This glossary entry explains the term for Australian aged care providers and care teams.

Learn what quality of life means for you. This guide defines the term and explains the factors that affect your daily wellbeing and happiness.