Financial hardship provisions

Financial Hardship Provisions

Aged care can be expensive, and not everyone has the money to cover the costs. That is where financial hardship provisions come in. If you are struggling to pay for aged care services, this government support may help ease the burden. It is designed to make sure that you still receive the care you need, even if money is tight.

What Are Financial Hardship Provisions?

Financial hardship provisions allow eligible older Australians to receive help with aged care costs when they cannot afford to pay. The government may reduce or cover some of the fees for home care or residential care. This support is not automatic—you need to apply and show that you are facing real financial difficulty.

Who Can Apply?

Not everyone qualifies for financial hardship provisions. You may be eligible if:

  • Your income and assets are low.
  • You have genuine financial struggles that prevent you from paying care fees.
  • You have no other way to cover the costs, such as savings, support from family, or selling assets.

Each case is assessed individually, so if you believe you need help, it is worth checking if you qualify.

Who Can Apply

What Costs Can Be Covered?

If approved, financial hardship provisions may cover:

  • Basic daily fees – These cover everyday services like meals, cleaning, and personal care.
  • Means-tested care fees – If your income is low, the government may lower or remove this fee.
  • Accommodation costs – For those in residential care, some or all of the accommodation fees may be paid.

It is important to note that this does not mean everything is free, but it can lighten the load if you are in a tough spot.

How to Apply

Applying for financial hardship assistance is not as scary as it sounds. Here is what you need to do:

  1. Gather your documents. You will need proof of your income, assets, expenses, and any debts.
  2. Fill out the application. You can get the forms from the Australian Government’s aged care department or ask your aged care provider for help.
  3. Submit your application. Once your documents are in order, send them to the right department for assessment.
  4. Wait for the decision. The government will review your case and let you know if you qualify.
How to Apply


Things to Keep in Mind

  • You must apply before your fees become overdue. Waiting too long could make things harder.
  • If your situation changes, you may need to update your details.
  • Financial hardship support is there to help those in genuine need, so make sure you provide honest and complete information.

Final Thoughts

Needing help with aged care costs is nothing to be ashamed of. Life throws curveballs, and sometimes money just does not stretch far enough. If you or someone you love is struggling to pay for care, financial hardship provisions may offer some relief. It never hurts to ask, and you might just find the help you need to make life a little easier.

Frequently Asked Questions

What are Financial Hardship Provisions in aged care?

Financial hardship provisions allow eligible older Australians to receive help with aged care costs when they cannot afford to pay. This government support is designed to ease the burden and ensure that individuals still receive the care they need, even if money is tight, by potentially reducing or covering some home or residential care fees.

Who is eligible to apply for Financial Hardship Provisions?

You may be eligible to apply if your income and assets are low, you are facing genuine financial struggles that prevent you from paying care fees, and you have no other way to cover the costs, such as savings, support from family, or selling assets. Each case is assessed individually.

What aged care costs can Financial Hardship Provisions cover?

If approved, financial hardship provisions may cover basic daily fees (for everyday services like meals and cleaning), means-tested care fees (the government may lower or remove this fee if your income is low), and accommodation costs (some or all of the fees for those in residential care).

How does one apply for financial hardship assistance?

To apply, you first need to gather your documents, which should include proof of your income, assets, expenses, and any debts. Next, fill out the application form, which can be obtained from the Australian Government’s aged care department or your aged care provider. Finally, submit your application to the right department for assessment and wait for the decision.

More Glossary items

Whistleblower protections in aged care encourage people to speak up about wrongdoing without fear. These laws promote transparency, accountability, and safer care for everyone.
The Higher Everyday Living Fee (HELF) is a new optional charge in Australian aged care for residents who choose premium everyday living services. It enhances fairness and consumer protection by ensuring participation is voluntary, transparent, and supported by strong safeguards.
Dignity of Risk recognises every person’s right to make their own choices, even when those choices involve some level of risk. In aged care, it encourages carers to support informed decision-making rather than restrict autonomy, helping older people live meaningful and independent lives.
Australia’s Serious Incident Response Scheme (SIRS) is a national framework that protects older people in government-funded aged care by preventing, managing, and reporting serious incidents such as abuse, neglect, and unexpected deaths. It requires all Commonwealth-funded providers to maintain an incident management system and report priority incidents to the Aged Care Quality and Safety Commission within strict timeframes.
Security of tenure in aged care is a fundamental legal right that guarantees permanent residents a secure place to live, preventing them from being forced to leave their residential aged care home without a specific, legally defined reason. If an aged care provider must ask a resident to leave, they are required to follow a strict process, which includes finding suitable and affordable alternative accommodation before any move can occur.
Wellness is the ongoing practice of caring for your body, mind, and relationships to live a healthier, happier, and more balanced life.
A wallet check is the routine of reviewing your wallet to ensure you have all essential items like ID, cash, cards, and documents before leaving home.
The Veterans’ Supplement is a financial payment provided to eligible veterans to help with extra living and healthcare costs related to their military service.