Financial hardship provisions

Financial Hardship Provisions

Aged care can be expensive, and not everyone has the money to cover the costs. That is where financial hardship provisions come in. If you are struggling to pay for aged care services, this government support may help ease the burden. It is designed to make sure that you still receive the care you need, even if money is tight.

What Are Financial Hardship Provisions?

Financial hardship provisions allow eligible older Australians to receive help with aged care costs when they cannot afford to pay. The government may reduce or cover some of the fees for home care or residential care. This support is not automatic—you need to apply and show that you are facing real financial difficulty.

Who Can Apply?

Not everyone qualifies for financial hardship provisions. You may be eligible if:

  • Your income and assets are low.
  • You have genuine financial struggles that prevent you from paying care fees.
  • You have no other way to cover the costs, such as savings, support from family, or selling assets.

Each case is assessed individually, so if you believe you need help, it is worth checking if you qualify.

Who Can Apply

What Costs Can Be Covered?

If approved, financial hardship provisions may cover:

  • Basic daily fees – These cover everyday services like meals, cleaning, and personal care.
  • Means-tested care fees – If your income is low, the government may lower or remove this fee.
  • Accommodation costs – For those in residential care, some or all of the accommodation fees may be paid.

It is important to note that this does not mean everything is free, but it can lighten the load if you are in a tough spot.

How to Apply

Applying for financial hardship assistance is not as scary as it sounds. Here is what you need to do:

  1. Gather your documents. You will need proof of your income, assets, expenses, and any debts.
  2. Fill out the application. You can get the forms from the Australian Government’s aged care department or ask your aged care provider for help.
  3. Submit your application. Once your documents are in order, send them to the right department for assessment.
  4. Wait for the decision. The government will review your case and let you know if you qualify.
How to Apply


Things to Keep in Mind

  • You must apply before your fees become overdue. Waiting too long could make things harder.
  • If your situation changes, you may need to update your details.
  • Financial hardship support is there to help those in genuine need, so make sure you provide honest and complete information.

Final Thoughts

Needing help with aged care costs is nothing to be ashamed of. Life throws curveballs, and sometimes money just does not stretch far enough. If you or someone you love is struggling to pay for care, financial hardship provisions may offer some relief. It never hurts to ask, and you might just find the help you need to make life a little easier.

More Glossary items

Wellness is the ongoing practice of caring for your body, mind, and relationships to live a healthier, happier, and more balanced life. 4o
A wallet check is the routine of reviewing your wallet to ensure you have all essential items like ID, cash, cards, and documents before leaving home.
The Veterans’ Supplement is a financial payment provided to eligible veterans to help with extra living and healthcare costs related to their military service.
Veterans' Home Care is support provided to help veterans live independently at home by offering services like personal care, nursing, and household assistance based on their needs.
Veteran and war widow/widower pensioners are individuals who receive financial support due to their or their spouse’s military service, recognizing their sacrifices with ongoing assistance for their well-being.
Transport Services
Transport services help people and goods move from one place to another, making daily life, business, and travel possible through systems like public transport, private vehicles, and commercial delivery.
Translating And Interpreting Service
A translating and interpreting service helps people who speak different languages understand each other by converting written or spoken words, making communication clear and accessible in important settings like healthcare, legal matters, and education.
Transition Care
Transition care is short-term support that helps people move smoothly from one stage of care to another—like from hospital to home—so they can recover safely and confidently with the right kind of help.