Counselling and Support

What Is Counselling and Support in Aged Care?

Counselling and support in aged care are like a warm blanket for your mind. They’re services designed to help you or your loved ones talk through challenges, manage emotions, and find practical solutions to life’s bumps. Whether you’re feeling lonely, stressed about health changes, or just need someone to listen, these services offer a safe space—no judgment, no pressure.

Who Needs Counselling or Support?

Let’s be honest: aging can throw curveballs. Maybe you’re adjusting to retirement, coping with losing a partner, or feeling overwhelmed by health issues. Counselling isn’t just for “big problems.” It’s for anyone who wants to feel heard, understood, or guided through tough moments. Even caregivers can use a shoulder to lean on!

Types of Support Available

Australia offers a mixed bag of help. Here’s the lowdown:

  • Talk therapy: Chat one-on-one with a trained counsellor (think of them as a feelings mechanic).
  • Group sessions: Share experiences with others in similar boats—it’s like a book club, but for support.
  • Family counselling: Fix communication hiccups with loved ones. Perfect for when Uncle Bob keeps nagging about your diet.
  • Crisis lines: Immediate help for those “I can’t cope” moments. Available 24/7, like a superhero hotline.

How to Access These Services

Getting help is easier than teaching a parrot to say “G’day.” Here’s how:

  1. Ask your GP: They’ll point you to local services or create a mental health plan (which can cover free sessions).
  2. Aged care providers: Many facilities have counsellors on staff—just raise your hand and ask.
  3. Government programs: Check out My Aged Care or the Commonwealth Home Support Programme.
  4. Community groups: Local clubs or charities often host free support groups
How to Access These Services

Why It’s Worth a Try

Talking about feelings isn’t as scary as parallel parking! Counselling can:

  • Help you cope with grief, anxiety, or loneliness.
  • Teach tools to handle stress (like breathing tricks or problem-solving hacks).
  • Connect you to others who “get it.”
Why It’s Worth a Try

Final Thoughts

Life’s too short to white-knuckle through tough times alone. Counselling and support aren’t magic fixes, but they’re like a trusty toolbox for your emotions. Whether you’re in aged care or helping someone who is, remember: asking for help isn’t a weakness. It’s like admitting you need glasses—it just helps you see things clearer.

Frequently Asked Questions

What is Counselling and Support in Aged Care?

Counselling and support are services designed to help you or your loved ones talk through challenges, manage emotions, and find practical solutions to life's bumps. These services offer a safe space, free of judgment or pressure, for those feeling lonely, stressed about health changes, or who just need someone to listen.

Who is the target audience for aged care counselling and support?

Counselling and support are for anyone who wants to feel heard, understood, or guided through tough moments associated with aging. This includes individuals adjusting to retirement, coping with the loss of a partner, feeling overwhelmed by health issues, or simply wanting to feel heard. Caregivers are also encouraged to seek support.

What types of support are available in Australia?

Australia offers several types of support, including Talk therapy (one-on-one sessions with a trained counsellor), Group sessions (sharing experiences with others in similar situations), Family counselling (to fix communication issues with loved ones), and Crisis lines (immediate help available 24/7).

How can I access aged care counselling and support services?

You can access services by asking your GP, who can point you to local resources or create a mental health plan that may cover free sessions. Other access points include aged care providers (many have counsellors on staff), Government programs like My Aged Care or the Commonwealth Home Support Programme, and Community groups and charities that often host free support groups.

More Glossary items

War widow and widower pensions provide vital financial support to the surviving partners of veterans. These government payments are generally non-taxable and are treated differently in aged care assessments, often reducing or eliminating means-tested care fees for residential or home care services. Understanding how these pensions interact with aged care fees can help recipients plan their finances and maintain access to essential services.
This guide explains aged care support options for Australian veterans and war widows/widowers. It covers eligibility for government-funded aged care services, access to Department of Veterans' Affairs (DVA) support, and how pensions affect aged care fees. The article highlights the importance of recognising the unique needs of this group to ensure respectful and appropriate care.
The System Governor plays a vital role in Australia’s aged care system, overseeing service quality, continuity, and fair access for older Australians. This post explains its responsibilities, including policy development, provider accountability, and initiatives like Star Ratings, ensuring that aged care services are reliable, safe, and equitable.
Substitute decision-making is used when an older person can no longer make important decisions on their own. A substitute decision-maker steps in to make choices about medical treatment, personal care, and living arrangements. Their role is to follow the person’s known wishes or act in their best interests when those wishes are not clear. Families can plan ahead by legally appointing someone they trust, and any valid Advance Care Directive must be followed. Understanding how substitute decision-making works helps ensure the person’s rights, preferences, and wellbeing remain at the centre of care.
Supported decision making is a rights-based approach that helps you stay in control of your life as you receive aged care services. Instead of others making choices for you, this approach focuses on giving you the information, tools, and support you need to make your own decisions. This support can come from family members, friends, or independent advocates who help you understand options and express your preferences.
The Aged Care Statement of Rights outlines the protections every older person can expect when receiving funded aged care services in Australia. It affirms core rights such as independence, choice, equitable access, quality and safe care, privacy, and clear communication. The Statement also ensures that individuals can speak up, provide feedback, or make complaints without fear of unfair treatment. For providers, it establishes clear responsibilities to act in line with these rights and demonstrate genuine understanding in daily practice. This framework places the dignity, identity, and preferences of the older person at the centre of all care decisions.
Self-advocacy is the ability to speak up for your needs, preferences, and rights when receiving aged care. It helps maintain autonomy, ensure quality services, and improve communication with care providers. By asking questions, expressing preferences, raising concerns, and keeping simple records, individuals can take an active role in directing their care. When extra support is needed, family, friends, or independent advocates can help ensure the person’s voice remains central to all decisions.
Sanctions in Australian Aged Care are serious regulatory actions taken when a provider fails to meet required quality and safety standards. This article explains what sanctions are, why they are imposed, and the steps that lead to them, including Notices to Remedy and decisions by the Aged Care Quality and Safety Commission. It outlines common sanction conditions, their impact on providers, and what they mean for residents. The summary also answers key questions about sanction duration, consequences for ongoing non-compliance, how to find sanctioned facilities, and resident rights. The goal is to help readers clearly understand how sanctions protect the safety and wellbeing of older Australians.