Governa Glossary

Consent is a resident's voluntary agreement to receive care or treatment after understanding its purpose, risks, and alternatives. It upholds their rights, ensures respect, and involves clear communication, informed decision-making, and proper documentation. If a resident cannot consent, a legal representative steps in. Obtaining consent fosters trust, reduces misunderstandings, and promotes dignity in aged care.

Learn what a Consumer advisory body is and how it gives older Australians a voice in their care quality. Read our full definition today.

Consumer Directed Care is an aged care approach that empowers older individuals to choose and manage their own support services based on their personal needs and preferences.

Learn about contemporary, evidence-based practice. Discover how research, skills, and values combine to improve results for people in your care.

Learn the definition of continence and how it affects your daily life. Discover the factors involved in maintaining control over bladder and bowel functions.

The Continence Aids Payment Scheme (CAPS) is an Australian government program providing an annual payment to eligible individuals with permanent incontinence to help cover the cost of essential continence products.

Understand continuity of care and why it is important for your medical treatment. Learn how steady medical help leads to better health results for you.

Learn what a Continuous Improvement Plan is and how it drives efficiency. Discover the steps to implement this strategy in your organization today.

Learn about continuous improvement and how it helps you build better systems. Discover steps to make your services safer and more effective every day.

Learn the definitions and differences regarding a contractor and subcontractor. Understand their responsibilities and how they impact your service delivery.

Learn how coordinated care helps you get the right health services. Discover why sharing information between providers is important for your wellbeing.

Counselling and support in aged care provides emotional and psychological assistance to help seniors and caregivers navigate life changes, mental health challenges, and daily stresses through professional guidance and peer connections.

Understand the meaning of critical information in aged care. Learn how identifying high-risk data supports safety and quality service delivery.

Understand the meaning of culturally safe care and why it is vital for health outcomes. Learn how to provide respectful support today.

Learn what the DAC is in aged care and how this daily contribution affects your accommodation costs. Find out if you are eligible for government support today.

Learn exactly what the DAP is in aged care, how it works, and how to calculate it. Make informed financial decisions for your future accommodation.

Learn what a DRR is in aged care. Discover how you use the Detailed Resolution Report to resolve complaints and maintain quality standards effectively.

Learn what DSS stands for and its role in Australian government services. Discover how the Department of Social Services affects pensions and support.

Learn what DTC stands for and how the direct-to-consumer model works. Discover why brands choose this strategy to reach you directly. Read the definition here.

The Daily Accommodation Contribution (DAC) is a means-tested daily fee some aged care residents pay toward their accommodation costs, with the amount determined by their income and assets.

The Daily Accommodation Payment (DAP) is a means-tested daily fee for aged care residents, covering accommodation costs and adjusted based on individual financial circumstances.

Learn what a Decision-making supporter (supporter) does in aged care. Discover how they help you maintain control over your choices. Read the definition now.

The term "decision-making ability" refers to a person's capability to make an informed choice. In the context of aged care, this concept is central to respecting an older person’s autonomy and dignity, guiding everything from daily routines to complex medical treatments and legal matters. When a person has decision-making ability, they are considered capable of making choices for themselves.

Understand how deeming transitions existing aged care providers to the new registration system under the Aged Care Act 2024.