Additional services/items provided at no cost

November 20, 2025

Frequently Asked Questions (FAQs)

What is the difference between "Additional Services at No Cost" and "Extra Services"?

"Additional Services at No Cost" are amenities or items already included in the basic daily fee or accommodation payment. "Extra Services," also known as premium services, are optional offerings that require the resident to pay an agreed-upon additional fee.

Are these no-cost services guaranteed for the length of my stay?

Generally, yes, the services listed in your residency agreement as "at no cost" will continue to be provided. However, facilities reserve the right to modify their general amenities. Any significant changes should be communicated transparently.

Does every aged care home offer the same complimentary services?

No. The specific list of no-cost services varies widely between different aged care homes and providers. It is important to ask for the detailed list from each facility you consider.

Can I ask a facility to add something to their no-cost list?

You can certainly ask, but facilities usually have set policies regarding what they include. They may consider resident feedback when reviewing or updating their list of services.

‍

More Glossary items

War widow/widower pensions

War widow and widower pensions provide vital financial support to the surviving partners of veterans. These government payments are generally non-taxable and are treated differently in aged care assessments, often reducing or eliminating means-tested care fees for residential or home care services. Understanding how these pensions interact with aged care fees can help recipients plan their finances and maintain access to essential services.

Veteran and war widow/widower pensioners

This guide explains aged care support options for Australian veterans and war widows/widowers. It covers eligibility for government-funded aged care services, access to Department of Veterans' Affairs (DVA) support, and how pensions affect aged care fees. The article highlights the importance of recognising the unique needs of this group to ensure respectful and appropriate care.

System Governor

The System Governor plays a vital role in Australia’s aged care system, overseeing service quality, continuity, and fair access for older Australians. This post explains its responsibilities, including policy development, provider accountability, and initiatives like Star Ratings, ensuring that aged care services are reliable, safe, and equitable.

Substitute decision-making

Substitute decision-making is used when an older person can no longer make important decisions on their own. A substitute decision-maker steps in to make choices about medical treatment, personal care, and living arrangements. Their role is to follow the person’s known wishes or act in their best interests when those wishes are not clear. Families can plan ahead by legally appointing someone they trust, and any valid Advance Care Directive must be followed. Understanding how substitute decision-making works helps ensure the person’s rights, preferences, and wellbeing remain at the centre of care.

Supported decision-making

Supported decision making is a rights-based approach that helps you stay in control of your life as you receive aged care services. Instead of others making choices for you, this approach focuses on giving you the information, tools, and support you need to make your own decisions. This support can come from family members, friends, or independent advocates who help you understand options and express your preferences.

Statement of Rights

The Aged Care Statement of Rights outlines the protections every older person can expect when receiving funded aged care services in Australia. It affirms core rights such as independence, choice, equitable access, quality and safe care, privacy, and clear communication. The Statement also ensures that individuals can speak up, provide feedback, or make complaints without fear of unfair treatment. For providers, it establishes clear responsibilities to act in line with these rights and demonstrate genuine understanding in daily practice. This framework places the dignity, identity, and preferences of the older person at the centre of all care decisions.

Self-advocacy

Self-advocacy is the ability to speak up for your needs, preferences, and rights when receiving aged care. It helps maintain autonomy, ensure quality services, and improve communication with care providers. By asking questions, expressing preferences, raising concerns, and keeping simple records, individuals can take an active role in directing their care. When extra support is needed, family, friends, or independent advocates can help ensure the person’s voice remains central to all decisions.

Sanction or Sanctions in place

Sanctions in Australian Aged Care are serious regulatory actions taken when a provider fails to meet required quality and safety standards. This article explains what sanctions are, why they are imposed, and the steps that lead to them, including Notices to Remedy and decisions by the Aged Care Quality and Safety Commission. It outlines common sanction conditions, their impact on providers, and what they mean for residents. The summary also answers key questions about sanction duration, consequences for ongoing non-compliance, how to find sanctioned facilities, and resident rights. The goal is to help readers clearly understand how sanctions protect the safety and wellbeing of older Australians.