The Challenge of Compliance in Aged Care

Australian aged care facilities are navigating a complex landscape of disconnected systems, leading to administrative burdens, high operational risk, and "compliance chaos." This environment pulls valuable time and resources away from residents. Governa Connect is the unifying infrastructure designed to solve this problem, streamlining compliance and empowering staff to focus on care.

Why Another System Isn't the Answer

Adding another fragmented application to an already complex technology stack rarely simplifies operations. In fact, it often increases complexity and the risk of data silos. The real solution lies in making existing systems work together seamlessly.

“Providers don’t need another system, they need the infrastructure that allows existing systems to speak to each other”

— April De Silva, Head of Strategy at Governa.ai

Governa Connect is this unifying, vendor-neutral infrastructure. It is engineered to integrate with your current systems, creating a single, cohesive source of truth for compliance and care decisions.

Governa Connect: Your Compliance Intelligence Ecosystem

Governa Connect is a proprietary compliance intelligence ecosystem designed specifically for Australian aged care. Its core function is to map your facility's policies, procedures, and evidence directly to the Strengthened Aged Care Quality Standards, outcomes, and actions.

• Leveraging advanced capabilities like AI Policy and Evidence Mapping, the ecosystem unifies fragmented data into a single, clear view of your compliance posture.
• This consolidation, which includes automated policy enrichment, is fundamental to achieving significant admin reduction and enhancing data security, bringing confidence and clarity back to your operations.

Meet Norma: AI-Powered Support for Your Team

Powered by the Governa Connect ecosystem, Norma is a natural language AI query engine that provides instant support to your entire team. As Head of Strategy at Governa.ai, April De Silva, notes:

"From the boardroom to the bedside, Norma gives every member of your team instant, evidence-backed answers drawn from your facility’s existing systems and policies."

Norma's key capabilities include:

• Instant Answers: Provides accurate answers for on-floor assistance when staff need them most.
• System Integration: Connects with your existing care, roster, and medication systems to provide context-rich information.
• Multilingual Support: Understands and responds to questions in over 50 languages.
• Policy-Grounded Responses: Grounds all answers in your facility's specific policies, ensuring guidance is always compliant and correct.

Tangible Benefits Across Every Role

Governa Connect and Norma deliver specific, measurable benefits to every member of your team.

For Executives and Management

Facing constant pressure from regulatory scrutiny and board-level reporting, leadership needs a powerful tool for strategic oversight and risk management. Governa Connect delivers a clear, top-down view of compliance, ensuring the organization is always prepared.

• Compliance Dashboard Oversight: Gain complete visibility into your facility's adherence to quality standards.
• Audit Readiness: Be prepared for inspections at any moment with organized, accessible evidence.
• Reduced Admin and Operational Risk: Shift your organization's focus from "compliance chaos" back to resident care.

For Nurses and Care Staff

In the high-stress moments of resident interaction, hands-on staff like RNs, Care Managers, and PCAs need immediate, accurate information. Norma provides reliable support during care delivery, reducing uncertainty and improving decision-making.

• Instant Answers During Care: Get immediate help and information on procedures and resident history when it is needed most.
• Clarity on Procedures: Receive clear guidance on medication and reporting based on integrated resident data.
• Policy Alignment: Trust that all guidance is embedded in and aligned with your facility's specific protocols.

Upholding Security and Data Privacy

The Governa Connect ecosystem is built with security at its core. We understand the critical importance of protecting resident and facility data in line with Australian standards. As Product Manager Devon Passmore explains, the ecosystem is a "vendor-neutral infrastructure designed to support scalable API integrations and uphold data privacy under Australian standards."

Key security features include:

• Secure, role-based access with full audit visibility to control who sees what.
• Local data processing that automatically removes personally identifiable information before any data is shared externally.
• Strict adherence to Australian data privacy standards, ensuring all information is handled responsibly.

Simple Onboarding and Transparent Pricing

Implementing Governa is a straightforward process. Our dedicated team provides full onboarding, staff training, and integration support to ensure a smooth transition. The system can connect with your facility's existing compatible tablets and devices, or we can supply dedicated devices designed for Norma.

Our pricing is flexible and built around your facility's size and needs.

• Service Fee: Indicative price of $0.50 / bed / day.
• Onboarding Fee: A one-time fee ranging from $2,000 – $5,000.
  *All pricing is subject to change and Governa.ai T&Cs

Conclusion: Move from Chaos to Clarity

Governa Connect eliminates the fragmented systems and administrative burdens that drive operational risk. By unifying your data and providing AI-powered support through Norma, it transforms "compliance chaos" into a proactive, intelligent model of governance. Your team is empowered with the information they need to focus on delivering the highest standard of care.

Step into the future of aged care compliance. To learn more about how Governa can support your facility, get in touch with our team.

• Phone: (03) 9656 9750
• Email: hello@governa.ai

Address: Level 9/10 Queen Street, Melbourne VIC 3000